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How To GROW Your
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PEOPLE SKILLS

"As Head of Programmes for the Next Generation Contact centres for BT Retail I have been managing and am currently coming to a successful completion of - £150M cost reduction project over 3 years. Richard’s coaching has offered a confidential support for me to brainstorm sensitive issues, and provided me with feedback on my own approach styles. This work has been a key support to me establishing the culture I want from my staff. I have highly specialised and fine-tuned my skills at managing change that delivers sustainable benefits for this business. During the time you have been coaching me I have been promoted to a level in the business that I have always aspired to. Your support to me over this period was key to my success."
Sue Billington - British
Telecommunications plc

"Its been great to have you as my Coach. As I enjoy the flexibility of the training delivery also the materials that support the tools and techniques. As a result of your coaching, I am enjoying my job and making positive progress.
As you know with my career change the different culture was hindering my progress within the organisation. The ‘Needs and Values’ tool was the turning point for me.
Using the techniques I picked up in our coaching sessions my last meeting with the Div. Gen. Mgr. was well planned. As a result I have been given the lead role in a project that will deliver significant benefits to the business and in particular to the bottom line.
Thank you Richard.
Kind regards,
Radhy Hariharan, BT.

"Coaching has given me the inspiration to recognise the value of my enterprise and personal worth. Coaching has helped achieve a sharp focus on needs and thus motivation as well as providing practical advice and support throughout. The main learning point has been that the future can be shaped by the present."
David Gore-Thomas
Legal Services
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