"As Head of Programmes for the Next Generation Contact centres for BT Retail I have been managing and am currently coming to a successful completion of - £150M cost reduction project over 3 years. Richard’s coaching has offered a confidential support for me to brainstorm sensitive issues, and provided me with feedback on my own approach styles. This work has been a key support to me establishing the culture I want from my staff. I have highly specialised and fine-tuned my skills at managing change that delivers sustainable benefits for this business. During the time you have been coaching me I have been promoted to a level in the business that I have always aspired to. Your support to me over this period was key to my success."
Sue Billington - British Telecommunications plc
"Its been great to have you as my Coach. As I enjoy the flexibility of the training delivery also the materials that support the tools and techniques. As a result of your coaching, I am enjoying my job and making positive progress.
As you know with my career change the different culture was hindering my progress within the organisation. The ‘Needs and Values’ tool was the turning point for me.
Using the techniques I picked up in our coaching sessions my last meeting with the Div. Gen. Mgr. was well planned. As a result I have been given the lead role in a project that will deliver significant benefits to the business and in particular to the bottom line.
Thank you Richard.
Kind regards,
Radhy Hariharan, BT.
"Coaching has given me the inspiration to recognise the value of my enterprise and personal worth. Coaching has helped achieve a sharp focus on needs and thus motivation as well as providing practical advice and support throughout. The main learning point has been that the future can be shaped by the present."
David Gore-Thomas, Legal Services
“Leadership Development Programme”
The Personal Summits Leadership Programme supports professionals to achieve greater success by coaching you through a programme that completely transforms you and your business.
The Leadership Programme Covers:
- Self-Assessment Diagnostic Surveys On Personal Leadership Qualities And Abilities
- Situational Leadership Skills
- Team Leadership Skills
- Personal Leadership Skills
- Communication Skills
- Advanced Communication NLP Skills (Neuro Linguistic Programming)
- Influencing Skills
- Marketing Yourself And Your Work
- Staffing Skills Covering:
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- Setting Standards, Motivation, Delegation, Appraisals, Discipline Skills And Team Development Techniques
- Creative Problem Solving And Decision Making
- Planning And Organising Your Time
Call for more details - 0800 3800 596 or email
The Process:
Stage One
An initial diagnostic meeting to assess whether you will be accepted onto the programme:
On agreement we then establish:
- objectives and desired outcomes/benefits.
- explore levels of existing skills/knowledge/behaviours and patterns
- set out a plan for the coaching goals
Stage Two
Receipt of first set of materials
Regular one-to-one 30 minute telephone coaching sessions, three times per month with personal coach to explore main challenges, consider options, goals and routes to success
Stage Three
Review final plan and implementation
YOU WILL LEARN:
For Work:
- To recognise styles of communicating, assessing your own style and recognising the areas in which you would chose to enhance and those you excel at.
- Understand essential differences in others communication and motivational systems and learn flexibility in your style to give appropriate motivational responses.
- Demonstrate ability to use language and phrasing to motivate and communicate.
- Gain faster understanding and support of ideas with colleagues and family members enhancing team work.
- Understand what truly generates a compelling goal and learn to enrich your own and others visions.
- Identify your core values, or yardsticks, by which you, your family, or your company base decision making on, no matter what the context.
- Learn to give feedback (and accept it) in a way that people can hear it, accept it and act on it.
For Yourself:
- Develop the internal flexibility and emotional strength to respond appropriately and creatively to events and changes in your workplace and in the home.
- Learn how to build and commit to productive working relationships within your team and external clients, or family.
- Question and listen in a way that you discover your own and others real outcomes and feelings.
- Coach yourself and others to increasingly approach your and their true potential and in doing so enable your business and that of others move increasingly towards a state of maximum potential.
- Demonstrate the use of your learning in your work and at home in a way that is valued and encouraged by the significant people in your life.
- Learn how to live out a state of ownership and accountability and encourage others to do the same.
- Discover how to achieve a purposeful life that is 'successful' by the core values that are important to you and others.
- Be the example that you truly want to be no matter what the circumstances.
- Learn how to manage yourself so that your actions and words are in line with your outcomes.
THE RESULTS:
Dramatic increase in confidence to work at a level commensurate with position and future potential within the organisation...plus !
Our programme will be tailored to suit your specific needs – Contact us to discuss how coaching can help you both professionally and personally.
Call for more details - 0800 3800 596 or email